Privacy Policy

Introduction and Overview

ForceConnectSpot ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website forceconnectspot.com or use our unit testing education services.

This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable privacy regulations. We are committed to being transparent about our data practices and providing you with meaningful choices about your personal information.

Information We Collect

How We Use Your Information

• Providing and improving our unit testing education services and course content
• Communicating with you about courses, updates, and educational opportunities
• Processing enrollments and managing your learning progress
• Personalizing your learning experience based on your progress and preferences
• Conducting research to enhance our educational methodologies
• Complying with legal obligations and protecting our legitimate business interests
• Sending relevant updates about the programming and testing industry

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• With trusted service providers who assist us in operating our website and delivering our services, bound by confidentiality agreements
• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our users or the public
• With potential employers when you explicitly consent to share your certification achievements
• In connection with a business transfer, merger, or acquisition, subject to the same privacy protections

Your Rights and Choices

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data both in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing of our systems
• Access controls and authentication measures for staff and service providers
• Secure hosting infrastructure with regular backups and disaster recovery procedures
• Employee training on data protection and privacy best practices
• Incident response procedures for potential data breaches

Data Retention and Disposal

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Our retention practices include:

• Course enrollment and progress data: Retained for 7 years after course completion for certification verification
• Communication records: Kept for 3 years for quality assurance and dispute resolution
• Marketing communications data: Retained until you opt out or for 2 years of inactivity
• Technical logs and analytics: Automatically deleted after 12 months
• Financial transaction records: Retained for 7 years as required by Malaysian law

When personal data is no longer needed, we securely delete or anonymize it using approved data destruction methods to prevent unauthorized recovery or reconstruction.

International Data Transfers

Your personal information is primarily stored and processed within Malaysia. However, some of our service providers may process data outside Malaysia. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Contracts with service providers that include adequate data protection clauses
• Transfers only to countries with adequate data protection laws
• Regular monitoring of international service providers' privacy practices
• Documentation of all international data transfer arrangements

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. We use the following types of cookies:

• Essential cookies that are necessary for the website to function properly
• Performance cookies that help us understand how visitors interact with our website
• Functionality cookies that remember your preferences and choices
• Analytics cookies that provide insights into website traffic and user behavior

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

Children's Privacy

Our services are designed for adult learners and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from someone under 18, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes that may affect your rights, we will provide additional notice through email or prominent website announcements.

We encourage you to review this privacy policy regularly to stay informed about how we protect your personal information. Your continued use of our services after any changes indicates your acceptance of the updated policy.